Warranty

Fifteen-Year Limited Warranty

Domestic Products

Imperial Synthetic Turf (IST) warrants the Platinum Heatmaxx (Imperial AN Fescue) Series, Californian Royal Series, California Tall Fescue Series, Imperial Classic Series, Pet Pride Pro & Basic, Kid’s Play, Imperial ND Spring Rye, Imperial ND Summer Rye, Tour Grade Bent Grass, Country Club Bent Grass, Poa Annua Pro & Light and PL9292 Play Surface turf products for fifteen (15) years from the date of synthetic turf installation, provided that it is installed and maintained as recommended by IST. If any area or portion of the turf substantially changes, as distinguished from a change in texture within fifteen years after its initial installation, IST will have all such areas or portions replaced, excluding installation costs. IST also warrants that at the time of the initial turf installation, the synthetic turf will be free of manufacturing defects. Slight color changes will occur over the lifetime of the turf and are not considered a basis for a claim. Additionally, synthetic turf melting due to reflective surfaces is also not deemed a warranty claim.

The synthetic turf products covered under this limited warranty: Platinum Heatmaxx 90, Platinum Heatmaxx 65, Platinum Heatmaxx 47, Californian Royal 89, Californian Royal 69, California Tall Fescue 90, California Tall Fescue 75, Imperial ND Spring Rye 94, Imperial ND Spring Rye 70, Imperial ND Spring Rye 50, Imperial ND Summer Rye 90, Imperial ND Summer Rye 66, Imperial ND Summer Rye 50, Kid’s Play 75 oz., Pet Pride Pro, Pet Pride Basic, Tour Grade Bent Grass, Country Club Bent Grass, Poa Annua Pro, Poa Annua Light, and PL 929 Play Surface.

All above-mentioned products are subject to the following limitations: General provisions of this limited warranty apply to the wear of the turf with regard to ultraviolet degradation, and do not apply to damage incurred during installation, improper underlay, pile crushing, willful or negligent abuses, or damage by machinery or equipment, nor does it apply when the turf is not installed by a professional installer. The expressed limited warranty excludes all implied warranties, and said manufacturer shall in no event be liable for a breach of the warranty in any amount exceeding the invoice price of the turf.

Limitations on Coverage: this warranty does not cover:

  • Damage from accidents, vandalism, abuse, and neglect.
  • Acts of God (including earthquakes, floods, hurricanes, and other natural disasters).
  • Use of chemicals and improper cleaning methods.
  • Failure to properly maintain, protect and/or repair the turf.
  • Damage caused by reflection (melting) or other flammable materials.
  • Synthetic turf is subject to normal wear and tear. Normal wear and tear is not a manufacturing defect and therefore is not covered by this warranty.
  • Buckling of the turf in severe temperature changes is not deemed a turf defect.

Limitations on Liability: An “Original Purchaser,” for the purposes of this Limited Warranty, is an individual or entity who purchases the product directly from Imperial Synthetic Turf or an Authorized Contractor of Imperial Synthetic Turf with the intent to use the product for personal, commercial, or industrial use and not with the intent to resell the product. An “Authorized Contractor,” for purposes of this Limited Warranty, is an individual or entity authorized by Imperial Synthetic Turf to sell products directly to Original Purchasers. Original Purchasers must promptly inspect all products upon delivery. Anything herein to the contrary notwithstanding, to the extent that any defects, shortages, or non-conformities in the products are discoverable by inspection upon delivery of the products, all obligations of IST to Original Purchaser with respect to such defects, shortages, and non-conformities shall be deemed satisfied, and all products shall be deemed to be free of such defects, shortages, and non-conformities, unless Original Purchaser notifies IST of such defects, shortages, or non-conformities in writing within 30 days after the date of delivery. If this product was NOT purchased directly from Imperial Synthetic Turf, proof of purchase will be required to demonstrate that the claimant is the Original Purchaser and the product was purchased from an Authorized Contractor, and eligible for a valid claim under this Limited Warranty.

Installation requirements: The turf must be unrolled and allowed to relax for no less than 40 minutes. All turf must be stretched to the maximum. While the turf is being stretched, it must be secured with nails. We recommend 5 nails across the width of the roll every 4 – 6 feet.

Country of manufacturing origin: Imperial Synthetic Turf guarantees this product is manufactured in Dalton, Georgia, United States of America.

Assignment: Original Purchaser may not transfer, convey, or otherwise assign all or any of its rights under this warranty without prior written consent of IST. Any such transfer or assignment without prior written consent shall be null and void and of no force or effect.

Claims Procedure: Claims must be signed and submitted in writing and delivered/sent to: Imperial Synthetic Turf 1395 N. Manassero St. Anaheim, CA 92807, U.S.A. Email: anitav@impsynturf.com

 

 

Fifteen-Year Limited Warranty

Imported Products

Imperial Synthetic Turf (IST) warrants the Imperial Rye Series, Imperial Natural Series, and Imperial Bermuda turf products for fifteen (15) years from the date of synthetic turf installation, provided that it is installed and maintained as recommended by IST. If any area or portion of the turf substantially changes, as distinguished from a change in texture within fifteen years after its initial installation, IST will have all such areas or portions replaced, excluding installation costs. IST also warrants that at the time of the initial turf installation, the synthetic turf will be free of manufacturing defects. Slight color changes will occur over the lifetime of the turf and are not considered a basis for a claim. Additionally, synthetic turf melting due to reflective surfaces is also not deemed a warranty claim.

The synthetic turf products covered under this limited warranty: Imperial Rye 90, Imperial Rye 66, Imperial Rye 50, Imperial Natural 80, Imperial Natural 60, and Imperial Bermuda.

All above-mentioned products are subject to the following limitations: General provisions of this limited warranty apply to the wear of the turf with regard to ultraviolet degradation, and do not apply to damage incurred during installation, improper underlay, pile crushing, willful or negligent abuses, or damage by machinery or equipment, nor does it apply when the turf is not installed by a professional installer. The expressed limited warranty excludes all implied warranties, and said manufacturer shall in no event be liable for a breach of the warranty in any amount exceeding the invoice price of the turf.

Limitations on Coverage: this warranty does not cover:

  • Damage from accidents, vandalism, abuse, and neglect.
  • Acts of God (including earthquakes, floods, hurricanes, and other natural disasters).
  • Use of chemicals and improper cleaning methods.
  • Failure to properly maintain, protect and/or repair the turf.
  • Damage caused by reflection (melting) or other flammable materials.
  • Synthetic turf is subject to normal wear and tear. Normal wear and tear is not a manufacturing defect and therefore is not covered by this warranty.
  • Buckling of the turf in severe temperature changes is not deemed a turf defect.

Limitations on Liability: An “Original Purchaser,” for the purposes of this Limited Warranty, is an individual or entity who purchases the product directly from Imperial Synthetic Turf or an Authorized Contractor of Imperial Synthetic Turf with the intent to use the product for personal, commercial, or industrial use and not with the intent to resell the product. An “Authorized Contractor,” for purposes of this Limited Warranty, is an individual or entity authorized by Imperial Synthetic Turf to sell products directly to Original Purchasers. Original Purchasers must promptly inspect all products upon delivery. Anything herein to the contrary notwithstanding, to the extent that any defects, shortages, or non-conformities in the products are discoverable by inspection upon delivery of the products, all obligations of IST to Original Purchaser with respect to such defects, shortages, and non-conformities shall be deemed satisfied, and all products shall be deemed to be free of such defects, shortages, and non-conformities, unless Original Purchaser notifies IST of such defects, shortages, or non-conformities in writing within 30 days after the date of delivery. If this product was NOT purchased directly from Imperial Synthetic Turf, proof of purchase will be required to demonstrate that the claimant is the Original Purchaser and the product was purchased from an Authorized Contractor, and eligible for a valid claim under this Limited Warranty.

Installation requirements: The turf must be unrolled and allowed to relax for no less than 40 minutes. All turf must be stretched to the maximum. While the turf is being stretched, it must be secured with nails. We recommend 5 nails across the width of the roll every 4 – 6 feet.

Assignment: Original Purchaser may not transfer, convey, or otherwise assign all or any of its rights under this warranty without prior written consent of IST. Any such transfer or assignment without prior written consent shall be null and void and of no force or effect.

Claims Procedure: Claims must be signed and submitted in writing and delivered/sent to: Imperial Synthetic Turf 1395 N. Manassero St. Anaheim, CA 92807, U.S.A. Email: anitav@impsynturf.com